Shipping and Returns

Shipping: FREE shipping to addresses within the conterminous United States, on orders over $20. Holidays and severe weather may affect shipping schedule.
Shipping timeframes and estimates are provided by the shipping couriers based on your shipping address. Matcha Konomi is not responsible for delays in shipping or issues with delivery.
Once your order has been fulfilled and handed over to the shipping carrier, it is beyond our control. We are not responsible for any delays or issues that arise after your order has shipped. If you encounter any problems (e.g., your package is marked as delivered but is not there), please contact the carrier directly.
International Customers (outside the USA and Japan): Shipping, taxes, and import duties are the customer's responsibility. International shipments are non-refundable.