Shipping and Returns

  • Shipping: FREE shipping to addresses within the conterminous United States, on orders over $20. Same day shipping on orders made Monday-Friday before 3pm CST, and Saturday before 12pm CST. Holidays may affect shipping schedule.
  • Shipping timeframes and estimates are provided by the shipping couriers based on your shipping address. Matcha Konomi is not responsible for delays in shipping or issues with delivery. 
  • Refund policy: We stand behind our product, and we offer 100% customer satisfaction guarantee on your first purchase of a 30g tin of matcha. If you are not satisfied with your first 30g tin, let us know within 10 days of your purchase for a full refund, no questions asked. Please note that if you purchase multiple 30g tins, we will be able to refund the price of one tin only. Purchases of 100g or 1lb bags are non-refundable. Shipping fees are non-refundable. If you are not sure, and would like to give our Matcha a try, we highly recommend you purchase a single 30g tin first. International shipments are non-refundable.  
  • Subscribe & Save: We do not accept returns or issue refunds for items purchased through the Subscribe & Save program.