Shipping and Returns

  • Shipping: FREE shipping to addresses within the conterminous United States, on orders over $20. Same day shipping on orders made Monday-Friday before 3pm CST, and Saturday before 12pm CST. Holidays may affect shipping schedule.
  • Refund policy: We stand behind our product, and we offer 100% customer satisfaction guarantee on the purchases of 30g tins. If you are not satisfied with your 30g tin order, let us know within 10 days of your purchase for a full refund, no questions asked. Please note that if you purchase multiple 30g tins, we will be able to refund the price of one tin only. Purchases of 100g or 1lb bags are non-refundable. Shipping fees are non-refundable. If you are not sure, and would like to give our Matcha a try, we highly recommend you purchase a single 30g tin first. International shipments are non-refundable.  
  • Subscribe & Save: We do not accept returns or issue refunds for items purchased through the Subscribe & Save program. 
  • Cancellations: You may cancel at any time prior to receiving shipment confirmation. Please contact us at if you have any questions.