• Refund Policy: We stand behind our product with a 100% customer satisfaction guarantee on your initial purchase of a 30g tin of matcha. If you are not fully satisfied with your first 30g tin, please inform us within 10 days of purchase to receive a full refund, no questions asked. Note that for multiple 30g tin purchases, only one tin is eligible for a refund. Purchases of 100g or 1lb bags are final and cannot be refunded. Shipping fees are non-refundable. International shipments are non-refundable. If you’re considering trying our Matcha, we highly recommend starting with a single 30g tin.
  • Subscribe & Save: We do not accept returns or issue refunds for items purchased through the Subscribe & Save program.